Smart technologies for smart people!

Smart technologies co-exist with people. Technology today has not been smart enough to adapt to people, and iCOM aims to address and close this gap


Research | Strategic Consulting  | Education

Our Partners & Associates


We are a multidisciplinary team of professionals with over 25 years of experience in supporting and researching how technology affects human interaction and communication in various public, private, and digital spaces.




iCOM ICT Research is a not-for-profit organisation dedicated to enhancing the relationships between people and technology, ensuring that the broader community, organisations, and society benefit as well.



We use real-life scenarios in our labs to analyse and identify technology and user interaction vulnerabilities. We provide research, strategic consulting, education, and training to help our clients determine how their innovative technologies and services can benefit their users currently and in the future.



We aim to improve the user experience by working closely with our clients and offering effective solutions that deliver results.

Diagnostic Measure

Identify vulnerabilities and discover user preferences to create user profiles along with solutions that fit those profiles.

Preventative Measure

Master the art of utilizing technology in an innovative and efficient manner while comprehending its influence on customers and society.

Proactive Measure

Our consulting services are centered around people and their needs. We use cutting-edge technology and valuable user feedback to fuel impactful transformations.


We aim to enhance and improve the user experience and the use of smart technologies in the following spaces

Remote Working

Remote spaces are not designed for work. We provide design solutions that help maintain the quality of work regardless of the space.  

Online Learning

We integrate in-person and online learning resources to enrich the existing environments.

Smart Homes

Smart environments is an AI powered service. We design the home space to preserve the privacy
Security & safety of the people who live in it.

Technology in Natural Spaces

Existing technologies need to fit and adapt to natural environments. Our AI-based approach aims to mitigates those challenges.

Technology in Social Spaces

Social systems and institutions are traditionally established & regulated.Our method of introducing technologies into these systems, ensure their ethics and values are preserved.


Our team consists of diverse professionals with more than 25 years of experience providing support in various industries, such as:

Book a 30-Minute Discovery Call

We are committed to supporting businesses, government bodies, and institutions in achieving their goals. Schedule a free discovery call with us to receive practical, tailored guidance that meets your unique needs.

During this call, we will:

  • Understand Your Business: Review your operations and goals.
  • Identify Challenges: Pinpoint the obstacles holding you back.
  • Offer Effective Solutions: Provide actionable recommendations.

Let us help you unlock your potential. Book your discovery call today!

Schedule a Discovery call today!


All the case study themes are based on the research projects we have carried out that were funded by EU and UK research programmes, as well as contracts with industrial, educational, and public sector organisations.

Here we present issues, sometimes very complex, with the main aim to inform and motivate discussion. All the scientific results were published in international journals.


Have Questions? We’re Here to Help. Contact Us Anytime.

What services does iCOM offer to improve remote working environments?

We provide design solutions to maintain work quality in remote spaces, ensuring that technology adapts to various environments to support effective remote work.

What is the primary focus of iCOM ICT Research?

iCOM focuses on enhancing the relationship between people and technology, ensuring that technology benefits users, communities, organisations, and society.

How does iCOM help identify and address vulnerabilities in technology usage?

Through our Diagnostic Measure solutions, we analyze vulnerabilities and user preferences to create profiles and solutions tailored to specific needs.

How can iCOM support online learning initiatives?

iCOM integrates in-person and online learning resources to enrich educational environments, enhancing the overall learning experience.

What solutions does iCOM offer for smart home environments?

We design AI-powered smart home solutions that preserve privacy, security, and safety for residents, creating intelligent and user-friendly living spaces.

What kind of training and education programs does iCOM provide?

We offer workshops, training, and education programs aimed at developing digital skills, enhancing professional and executive development, and supporting students and PhD researchers.

How does iCOM’s Technology Laboratory Services benefit clients and students?

Our lab provides practical experiences through use-case scenarios, helping clients and students understand the impact of technology solutions on their organizations and communities.

What are the key areas of specialty for iCOM ICT Research?

Our specialties include remote working, online learning, smart homes, technology in natural and social spaces, and more, all aimed at improving user experiences with smart technologies.

How does iCOM's strategic consulting service enhance organizational performance?

We offer tailored strategic consulting that merges technology and user feedback to empower people, enhance customer satisfaction, and introduce meaningful changes in the environment.

How does iCOM approach the integration of technology in natural and social spaces?

Our AI-based approach ensures that technology fits and adapts to natural environments, while our methods for social spaces preserve the ethics and values of traditional systems.

Let's Work Together

We assist businesses, governing bodies, and institutions in identifying vulnerabilities and opportunities in the relationship between their technologies and users in shared spaces.

Our expertise and domain knowledge drive improvements in users' lives and benefit society.

Email: [email protected]

Address: 63 Pagoda Avenue, Richmond, TW9 2HQ UK