Smart technologies for smart people!

Smart technologies co-exist with people. Technology today has not been smart enough to adapt to people, and iCOM aims to address and close this gap


Research | Strategic Consulting  | Education

Our Partners & Associates


We are a multidisciplinary team of professionals with over 25 years of experience supporting and researching how technology affects human interaction and communication in various public, private, and digital spaces.




iCOM ICT Research is a not-for-profit organisation that aims to enhance the relationships between people and technology, while also ensuring that the broader community, organisations, and society benefit as well.




We use real-life scenarios in our labs to analyse and identify technology and user interaction vulnerabilities. We provide research, strategic consulting, education, and training to help our clients determine how their innovative technologies and services can benefit their users currently and in the future.



We aim to improve the user experience by working closely with our clients and offering effective solutions that deliver results.

Diagnostic Measure

Identify vulnerabilities and discover user preferences to create user profiles together with solutions that fit those profiles.

Preventative Measure

Master the art of utilizing technology in an innovative and efficient manner while comprehending its influence on customers and society.

Proactive Measure

Our consulting services are centered around people and their needs. We utilise cutting-edge technology and valuable user feedback to fuel impactful transformations.


We aim to enhance and improve the user experience and the use of smart technologies in the following spaces

Remote Working

Remote spaces are not designed for work. We provide design solutions that help maintain the quality of work regardless of the space.  

Online Learning

We integrate in-person and online learning resources to enrich the existing environments.

Smart Homes

Smart environments is an AI powered service. We design the home space to preserve the privacy
Security & safety of the people who live in it.

Technology in Natural Spaces

Existing technologies need to fit and adapt to natural environments. Our AI-based approach aims to mitigates those challenges.

Technology in Social Spaces

Social systems and institutions are traditionally established & regulated.Our method of introducing technologies into these systems, ensure their ethics and values are preserved.


Our team consists of diverse professionals with more than 25 years of experience providing support in various industries, such as:

Book A 30-Min Discovery Call 

We are delighted to assist businesses, government bodies, and institutions. Our free discovery call provides practical and tailored guidance that addresses your business needs.

Our focus is on understanding your business, identifying the challenges you face, and offering effective solutions. We are confident that we can be of great help to you.

Schedule a Discovery call today!


All the case study themes are based on the research projects we have carried out that were funded by EU and UK research programmes, contracts with industrial, educational and public sector organisations.

Here we present issues, sometimes very complex, with the main aim to inform and motivate discussion. All the scientific results were published in international journals.

Let's Work Together

Helping businesses, governing bodies, and institutions identify vulnerabilities and opportunities in the relationship between their technologies and users in shared spaces.

We use our expertise and domain knowledge to improve users' lives and benefit society.

Email: [email protected]

Address: 63 Pagoda Avenue, Richmond, TW9 2HQ UK